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Delivery

Nobody home to receive the delivery

We will send you an e-mail on the day we ship your parcel with the delivery date. The delivery can be postponed by up to three days upon simple request, if necessary.

My parcel did not arrive

Your shipment may be delayed due to the weekend or public holidays. If the courier came while you were out and you did not find a card in your mailbox, something may have gone wrong. In that case, kindly send us an e-mail at info@vinesse.be.

Part of my order is missing.

Kindly contact us within 7 days of receipt of your order by e-mail to info@vinesse.be.

There is a problem with one of the items in my order.

All our products undergo a rigorous quality check before they are shipped. Kindly contact us within 7 days of receipt of your order by e-mail to info@vinesse.be should there be a problem.